DTS CASE STUDY

A technology services company contacted DTS in need of electronic mobile study translations from English to Spanish and French. Although the company had tried out previous translators, those translators did not possess the necessary experience and working knowledge of electronic consent forms and how to work directly with software files and mobile technologies. The company also needed help and advisement on best practices for non‐English speaking patients in using e‐Consent Forms, and steps which would minimize costly errors and delays in releasing them.

DTS organized several conference calls to quickly outline a series of action steps. We listened to the developers, the regulatory management, and the finance professionals and outlined a direct plan that met their wants and needs, from cost‐approval to QA steps to Certification.

DTS staff with expertise and training in software localization were directly involved in managing the translation process. This created a direct,streamlined process, with DTS translators having immediate access to with our software specialists and when necessary, our client’s specialists.  Working as a team, the e‐consent form process went smoothly and all languages were compiled into their native formats over the course of multiple projects.

DTS also provided guidelines to our client regarding final QA validation of the e‐consents before they were released and used by patients in the study. This avoided potential costly errors, delays and invalidation scenarios caused by flawed processes experienced by patients in the study.

DTS staff then performed simple, methodical post‐mortem follow‐up steps to help ensure continued smoothness for future e‐consent translation needs.

The French and Spanish e‐consents were compiled, validated and released on time and on budget in the study.  Similar translation projects of different mobile applications were then carried out over time with similar results—on budget and NO DELAYS.   

The translations and Translation Certificates were made available in the encrypted DTS Online Portal with controlled access. In addition, all translations were warehoused in language data bases engineered by DTS, in order to allow future e‐document version control to happen smoothly and cost‐efficiently.